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Valarie Zeithaml : ウィキペディア英語版 | Valarie Zeithaml Valarie Zeithaml is a marketing professor and author. She is the David S. Van Pelt Family Distinguished Professor of Marketing at Kenan-Flagler Business School, University of North Carolina at Chapel Hill. In the 1980s Zeithaml and her co-authors developed SERVQUAL a quality management framework for services. She was named a Thomson Reuters Highly Cited Researcher in the report on "The World's Most Influential Scientific Minds."〔(【引用サイトリンク】title=The World's Most Influential Scientic Minds | Thomson Reuters )〕 ==Books==
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抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Valarie Zeithaml」の詳細全文を読む
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